Privacy Policy

At Home Decor Haven, we believe that your journey to a more beautiful home should be secure and trustworthy in every aspect, including how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website home-decorhaven.com or make a purchase from us.

By using our Site, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our Site.

1. Information We Collect

We collect information that you provide directly to us and information about your usage of our Site through automated technologies:

Personal Information You Provide:

• Contact details (name, email address, shipping address)
• Payment information (credit card details processed through secure payment gateways)
• Order history and preferences
• Communications with our customer service team
• Account credentials if you create an account with us

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic region based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our handcrafted servingware
• To communicate with you about orders, products, services, and promotional offers
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, processing payments, or servicing you, such as payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new ownership.

All third parties with whom we share personal information are required to maintain appropriate security measures and use the information only for the purposes for which it was disclosed.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers, and we use industry-standard encryption (SSL technology) for all transactions.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards in accordance with industry best practices.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze trends, administer the website, and track users’ movements around the site.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website and to process your transactions.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can control cookies through your browser settings. However, if you choose to disable cookies, some features of our website may not function properly.

7. International Data Transfers

As a global company that serves customers worldwide (excluding only a few logistically challenging areas in Asia and remote regions), your personal information may be processed in countries outside of your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can promptly obtain parental consent or remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

10. Contact Us