At Home Decor Haven, we understand that the journey of a beautifully crafted piece to your doorstep is just as important as the story it tells in your home. Our delivery process is designed to be as thoughtful and reliable as our curated collections, ensuring your treasured items arrive safely and promptly, no matter where you are.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping: For $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after shipment. This option is ideal if you’re looking for a balance of speed and affordability.
  • Free Shipping: For orders over $50, we provide complimentary shipping via EMS. After processing your order (1-2 business days), delivery usually takes 15-25 days. This economical choice is perfect for those planning ahead and embracing the anticipation of transforming their space.

Order Processing & Timing

Once you place an order, our team carefully prepares your items with the utmost attention—each piece is inspected and packaged to protect its unique artistry. Processing takes 1-2 business days before shipment. Delivery times begin from the date your order is shipped and vary based on your location and the shipping method selected. Please note that we ship globally, with exceptions for some parts of Asia and remote areas due to logistical constraints.

Tracking Your Order

After your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey right to your door, so you can plan for its arrival and envision the beauty it will bring to your home.

Returns & Exchanges

We want you to be completely delighted with your purchase. If for any reason you are not satisfied, you may return items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Note that returns must be in original condition, and some restrictions may apply (e.g., personalized items).

Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather. We appreciate your understanding and patience, especially during peak seasons.

Thank you for choosing Home Decor Haven—where every delivery is a step toward making your home a more meaningful and beautiful haven.

Warmly,
The Team at Home Decor Haven